FAQ
Product
What order should I apply my EVVRÁ products?
Cleanse, treat with your serum, then moisturise. In the morning, finish with SPF. In the evening, skip the SPF step.
Which EVVRÁ products should I use in the morning vs. evening?
Brightening and hydrating steps work well in the morning. Peptide, retinal, and recovery treatments are best used in the evening.
Are EVVRÁ products suitable for sensitive skin?
Our formulas combine science-backed actives with gentle botanicals. If you have specific sensitivities, we recommend patch testing new products before full use.
What ingredients does EVVRÁ use?
We pair botanical extracts like Kakadu plum and centella with science-backed actives such as peptides and ceramides.
How long until I see results?
With consistent use, most customers notice results within 4 to 6 weeks.
Can I mix products, or should I stick to one range?
Our products are designed to work together, so feel free to mix and match based on your skin's needs.
Shipping and Returns
How much is shipping?
Shipping is free on orders over $75 AUD.
How long does delivery take?
Delivery usually takes 2 to 3 business days, depending on your address. We currently ship Australia-wide only.
Do you ship internationally?
At this time, we only ship within Australia.
What is your return policy?
If you're not satisfied with your purchase, please contact us at hello@evvra.com.au and we'll help sort it out.
How do I start a return or exchange?
Email hello@evvra.com.au with your order number and we'll guide you through the process.
My order arrived damaged or incorrect — what do I do?
Contact hello@evvra.com.au with your order number and photos, and we'll sort it out promptly.
General
Is EVVRÁ cruelty-free?
Yes, EVVRÁ is cruelty-free.
Where is EVVRÁ made?
EVVRÁ products are made in Queensland, Australia.
How do I contact EVVRÁ?
You can reach us anytime at hello@evvra.com.au.
Do you have a quiz to find my routine?
Yes — take our Skin Quiz to get a personalised routine recommendation.
How do I stay updated on new launches and offers?
Subscribe to our newsletter for 15% off your first order and early access to new launches.
Can't find what you're looking for? Contact us here.
Frequently Asked Questions
What order should I apply my EVVRÁ skincare products?
Apply your products in this order: cleanser, facial mist, serum, eye cream and moisturiser. In the morning, always finish with sunscreen.
Which EVVRÁ products should I use in the evening?
Use the Lucent Eye Veil, Matrix Veil and Renewal Veil in your evening routine. Introduce active products gradually and follow the directions provided with each product.
How much is shipping?
We offer free Australian shipping on orders over $75. Shipping for smaller orders is calculated at checkout.
Are EVVRÁ products suitable for sensitive skin?
Every skin type is different. We recommend patch testing each new product before use and introducing one product at a time. Stop using the product if irritation occurs.