Returns & Refunds
We want every EVVRÁ order to arrive exactly as it should. If something isn’t right, we’re here to help. Your rights under Australian Consumer Law

EVVRÁ products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this policy limits the rights or remedies available to you under Australian Consumer Law where a product is faulty, damaged, not of acceptable quality or does not match its description.

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Change of mind

Changed your mind? Unused and unopened products may be returned within 30 days of delivery for a refund or exchange.

Products must remain in their original packaging and be in a resaleable condition.

Return shipping costs for change-of-mind returns are the customer’s responsibility. We recommend using a tracked postal service.
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Products that cannot be returned

For hygiene and safety reasons, we cannot accept change-of-mind returns for:

• Opened or used skincare and wellness products
• Items marked as final sale
• Gift cards
• Products damaged through misuse
  Your rights under Australian Consumer Law still apply where relevant.

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Faulty, damaged or incorrect orders

If your order arrives faulty or damaged, or you’ve received an incorrect item, please contact hello@evvra.com.au within seven days of delivery.

Please include:

• Your full name
• Order number
• A brief description of the issue
• Clear photographs where possible

We’ll review the issue and work with you to arrange an appropriate resolution in accordance with your consumer rights.

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Starting a return

Before sending anything back, please contact hello@evvra.com.au with your order number and reason for return.

We’ll confirm your return eligibility and provide the appropriate return details.

Please don’t send products back before contacting us, as unauthorised returns may not be able to be processed.

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Refund processing
Once an approved return has been received and inspected, please allow approximately 3–5 business days for EVVRÁ to process your refund.

Approved refunds will be returned to the original payment method. Depending on your financial institution, it may then take up to 10 business days for funds to appear in your account.

Original shipping charges are not refunded for change-of-mind returns.

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Exchanges

If you’d prefer another product, we recommend returning the original eligible item and placing a new order for your preferred product.

This allows you to secure available stock without waiting for your return to be processed.

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Sale items

Products purchased on sale remain eligible under our change-of-mind policy unless clearly marked as final sale.

Final sale products cannot be returned for change of mind. Your Australian Consumer Law rights still apply if an item is faulty or otherwise fails to meet a consumer guarantee.